Frequently Asked Questions

 

  • A courtesy hold will be placed for 14 days. If a contract has not been initiated within this time frame, you can lose the date if another client requests the date.

  • Once the contract has been issued, you will have 14 days to return the signed contract along with the required deposit to confirm your date. A date is not secured until the contract and deposit are signed and paid.

  • Yes, a $1,000 refundable damage deposit will be required.

  • Deposit: 25% of the estimated balance on the Banquet Event Order will be due 14 days after signing the contract.

    60 Day Payment: 50% of the estimated balance on the Banquet Event Order will be due.

    Final Payment is due 14 days prior to the event date, along with a $1,000 refundable alcohol deposit.

    Any late additions will be billed and due the night of the event.

    Acceptable forms of payment include cash, check or cashier’s check in US dollars. We also accept Visa, MasterCard and AMEX. Processing fees will apply to credit card payments.

  • The renter may change dates and times subject to availability as determined by Sugar Beach Events. The first date change will be granted with no change fee. Each additional date change will be accompanied by a $500 administrative fee.

  • We have a Preferred Vendor List. This list will be provided to you by your required on-island event planner. We require you to use our Preferred Vendor List and if you want a vendor who is not on our list, you must receive approval from Sugar Beach Events.

  • 14 days prior to your event.

  • Yes, all Sugar Beach Events require a professional on-island coordinator.

  • Yes. If arranged in advance and no other events are scheduled.

  • We have a few catering companies on island that are approved to work at Sugar Beach Events. Those companies can be found on our Preferred Vendor List. Sugar Beach Events must provide Bar Service as we retain the Maui County Liquor License.

  • In order to maintain compliance with County of Maui Department of Liquor Control rules and regulations, the Renter and their guests are not allowed to bring alcohol into the venue or remove alcohol from the venue. Any alcohol brought into the venue will be confiscated by Sugar Beach Events. No alcohol shall be served to those less than 21 years of age. Sugar Beach Events reserves the right to require an ID before serving alcohol to any person. Sugar Beach Events reserves the right to refuse to serve alcohol to any person.

  • There will be no décor permanently affixed to any walls, ledges, handrails or arch by use of tape, nails, tacks, Velcro, or the like. You must receive advance approval for any hanging décor by your coordinator.

  • Yes. Our in-house rentals include banquet tables, farm tables, cocktail tables, and highboys. Contact us for our latest selection of in-house rentals.

    *Note there is an additional fee for using our in-house rentals.

  • All guests and staff must park in the designated parking areas. We encourage your guests to carpool. Parking is available for 41 vehicles.

  • We can certainly provide shuttle service for your guests. If the shuttles or motor coaches are sitting in the parking area, engines must be turned off.

  • There is a “no smoking” rule for the main house and lawn. A smoking section will be designated and a cigarette butt receptacle will be provided in the smoking area.

  • Outdoor music must stop at 8:30 pm and last song plays inside at 9:45 pm. Decibel Readers must be used by all DJs. Sugar Beach Events must approve all live music. iPod Players are allowed but must be supervised by an approved Sound Technician. The Maui island noise curfew is 10:00 pm.

  • The event must conclude by 10:00pm and all guests must be off venue property by 10:30 pm.

  • Set up by vendors can begin no earlier than 9:00 am, the day of your event. This should be scheduled with your event coordinator. All rentals must be removed by 10:30 pm nightly or must be picked up no earlier than 9:00 am the morning following the event. No outside breakdown will be permitted from 10:30 pm to 9:00 am. To ensure the security deposit is refunded, the property should be inspected the following morning.

Catering

  • A final guest count is due 14 days prior to the event. You will be charged for your final count or the actual attendance, whichever is greater. If we are not given a final count, the tentative number supplied on the BEO will become the guaranteed count.

  • Menu items cannot be changed within 14 days of the event. Change requests are subject to availability and seasonality of the requested items. Additional surcharge may apply.

  • We will accommodate any special dietary requests within 7 days’ notice of the event.

  • You will need to ask your guests to specify their entrée selection on the invitation response card, give us the totals for each entrée selected and indicate each guest’s preference on their place card or on a spreadsheet that can be easily identified. Your event planner will assist you with this.

  • Upon receiving exemplary service you may wish to leave a tip. If you do not receive exemplary service, we want to know.

  • Deposit: 25% of the estimated balance on the Banquet Event Order will be due 14 days after signing the contract.

    60 Day Payment: 50% of the estimated balance on the Banquet Event Order will be due.

    Final Payment is due 14 days prior to the event date.

    Acceptable forms of payment include cash, check or cashier’s check in US dollars. We also accept Visa, MasterCard and AMEX. Processing fees will apply to credit card payments.

  • This is an industry standard to cover unseen costs and is applied to food and beverage charges only. This fee does not include event staff gratuity.